Shipping policy

 

Due to the current climate of COVID-19 in Australia delays may occur. Processing and shipping times may both be effected. 

Order processing is the time it takes for your order to be processed by Fast Adjusters and recieved by the shipping company.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

You will receive a notification when your order is being processed. 

Shipping times are determand buy how fast the item is shipped after it has been processed by Fast Adjusters and is in the hands of the shipping company.

You will receive a notification when your order has shipped. 

Shipping Rates and Estimates


Name Weight
Shipping speed Price
Australia
Standard
0kg–0.5kg 2 to 8 business days $10.00
Australia
Standard
0.5kg–1kg 2 to 8 business days $15.00
Australia
Express
0kg–0.5kg 1 to 4 business days $15.00
Australia
Express
0.5kg–1kg 1 to 4 business days $19.00
Australia
Express
1kg–3kg 1 to 4 business days $24.00
Standard International 0kg–0.25kg 6 to 27 business days $29.00
Standard International 0.25kg–0.5kg 6 to 27 business days $32.00
Standard International 0.5kg–1kg 6 to 27 business days $45.00
Standard International 1kg–2kg 6 to 27 business days $72.00

International Shipping

We offer worldwide shipping in normal circumstances however, due to the current climate of COVID-19 some countries are not accepting shipments from Australia. These countries can be found via the link below. 

https://auspost.com.au/service-updates/international-delivery-times

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Fast Adjusters is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 26 days of receiving your shipping confirmation email, please contact us at sales@fastadjusters.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Fast Adjusters does not guarantee fitment to all kart makes, models, seats and positions.

If your Fast Adjusters do not fit your kart make, model, seat or position you may request to exchange it for another model. If their isn't a model which will suit your kart you may request a refund. A refund may also be granted under warranty if the product is faulty.

For further information read our full refund policy and warranty

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@fastadjusters.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@fastadjusters.com.

Last updated: 09/08/21